We have identified the issue and were able to solve it fast. All services are working again as they should be.
Posted Sep 16, 2019 - 12:13 CEST
Update
We are continuing to work on a fix for this issue.
Posted Sep 16, 2019 - 12:04 CEST
Identified
We are currently experiencing issues on the services in the Global region. If your portal is using our Global services, you might experience the following:
1. "Oops" error when creating a Workflow job 2. When uploading new media it appears in the asset overview but you get a "Media not found" error when you click it. 3. Uploading new versions does work, but it takes a long time and you don’t see the new version under the "Versions" tab. 4. All recently uploaded media might show a "Media not found" error by clicking. 5. After creating a collection you might get the error "You have no access to this page".
We found the issue and working hard on the solution to this problem. We will keep you updated on the progress.
Posted Sep 16, 2019 - 11:25 CEST
This incident affected: Asset Library, Uploads, and Creative Workflow.