We continuously monitor the status of Bynder DAM and all its related services.
If there are any interruptions in service, a note will be posted here.
For more information visit our website. www.bynder.com/en/support/
Resolved -
This incident has been resolved.
Sep 20, 20:07 CEST
Update -
To minimize the inconvenience, we moved all the traffic to our location on the US East Coast region. For users in other areas e.g. Europe, the application might be slower; but will work without receiving errors.
Sep 20, 16:13 CEST
Identified -
We are currently experiencing issues on the services in the Global region. If your portal is using our Global services, you might experience the following:
1. "Oops" error when creating a Workflow job 2. When uploading new media it appears in the asset overview but you get a "Media not found" error when you click it. 3. Uploading new versions does work, but it takes a long time and you don’t see the new version under the "Versions" tab. 4. All recently uploaded media might show a "Media not found" error by clicking. 5. After creating a collection you might get the error "You have no access to this page".
We found the issue and working hard on the solution to this problem. We will keep you updated on the progress.
Sep 20, 15:39 CEST
Resolved -
We have identified the issue and were able to solve it fast. All services are working again as they should be.
Sep 16, 12:13 CEST
Update -
We are continuing to work on a fix for this issue.
Sep 16, 12:04 CEST
Identified -
We are currently experiencing issues on the services in the Global region. If your portal is using our Global services, you might experience the following:
1. "Oops" error when creating a Workflow job 2. When uploading new media it appears in the asset overview but you get a "Media not found" error when you click it. 3. Uploading new versions does work, but it takes a long time and you don’t see the new version under the "Versions" tab. 4. All recently uploaded media might show a "Media not found" error by clicking. 5. After creating a collection you might get the error "You have no access to this page".
We found the issue and working hard on the solution to this problem. We will keep you updated on the progress.
Sep 16, 11:25 CEST
Resolved -
This incident has been resolved.
Sep 13, 10:15 CEST
Monitoring -
Due to an improvement we currently won't create a preview for excel and powerpoint files. Assets from this filetype can be uploaded into the portal and we will retroactively generate the previews in the upcoming time.
Sep 10, 17:22 CEST