All Systems Operational

About This Site

Bynder DAM Status

We continuously monitor the status of Bynder DAM and all its related services.
If there are any interruptions in service, a note will be posted here.
For more information visit our website. www.bynder.com/en/support/

Infrastructure Operational

Global Operational

US Only Operational

EU Only Operational

Asset Library Operational

Uploads Operational

Download Operational

Collections Operational

Workflow Operational

Brandstore Operational

Analytics Operational

API Operational

Asset Library API v4 Operational

Workflow API v5 Operational

Apps Operational

iOS Mobile App Operational

Android Mobile App Operational

Bynder.com Operational

help.bynder.com Operational

POD Operational

Styleguide Operational

Brand Guidelines Operational

Digital Brand Templates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database maintenance all regions April 11th, 09:00-15:00 CEST Apr 11, 09:00-15:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 12:23 CEST

Scheduled - On Saturday, April 11th, 2020 between 9:00 and 13:00 CEST we planned database maintenance. We will use this opportunity to do maintenance to Bynder Analytics as well between 13:00 and 15:00 CEST.
During this time the application performance might be degrade and it might require a re-login into the portal if it’s used during the maintenance.
Apr 3, 12:22 CEST

Past Incidents

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

Brand Guidelines cannot be edited

Resolved - This incident has been resolved.
Apr 7, 17:40 CEST

Investigating - Editing Brand Guidelines is currently not working since 9:30 Eastern Time. Users on our US server may run into this issue. Our tech teams are working on having this resolved as quickly as possible.
Apr 7, 16:34 CEST

Apr 6, 2020

Degraded performance with converting on Global and EU-only

Resolved - The queue of the converter used for WorkFlow, Mass Uploader and regenerates caught up over the weekend and is performing as usual again.
All services are working again as they should be.
Apr 6, 10:26 CEST

Update - The converter queue used for WorkFlow, Mass Uploader and regenerates is still facing a big queue.
We upscale the capacity to the maximum possible, without compromising on the performance of other features of the system.
Apr 3, 11:05 CEST

Update - The converter queue used by the main uploader (you can recognize this one on the places you have to ‘wait’ for the conversion to finish) is caught up.
The converter queue mainly used by WorkFlow, Mass Uploader and regenerates (you can recognize this one on the places you don’t ‘wait’ in the application) is still processing a big queue.
Apr 2, 17:20 CEST

Monitoring - We’re deploying fixes to solve this problem. However, the fix will not instantly solve the queues which are build up in the meanwhile for our converters.
Apr 2, 16:26 CEST

Update - We are continuing to investigate this issue.
Apr 2, 15:00 CEST

Investigating - We are currently experiencing issues with the converter converting your assets by uploading on the services in the Global and EU-only region.
It might happen to portals in this region, that converting takes very long or thumbnails are not created for the assets you are uploading. We are working hard on the solution of this problem and will keep you updated on the progress.
Apr 2, 14:15 CEST

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

Server issues EU-only cluster

Resolved - This incident has been resolved.
Mar 27, 14:53 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 13:10 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 27, 12:58 CET

Investigating - We are currently experiencing a server related issue on our EU-only cluster. You may be experiencing issues accessing your portal. This is being investigated as we speak and we will be posting another update shortly.
Mar 27, 12:24 CET

Mar 26, 2020

Degraded performance with Annotations in the Workflow module

Resolved - After monitoring the fix and receiving feedback from customers we can confirm the issue has been fully resolved since the last update posted.
Mar 26, 19:17 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 16:59 CET

Identified - We are currently experiencing issues with Annotations in the Workflow module.
It might happen by annotating multi-pages PDF's or Powerpoint's Text and Rectangle annotations get removed when the first annotation placed on the first page is a text annotation. This annotation will now by default be on all pages of the document. We prioritized this issue and are working hard on the solution of this problem. We will keep you updated on the progress.
Mar 26, 11:27 CET

Mar 25, 2020

No incidents reported.