Status Update: Brand Guidelines Module - Ongoing Service Interruption
Identified - We will be performing database updates over the weekend (specifically on Sunday, 9AM - 9PM CET). To prevent any disruption to your content, the editing experience will be temporarily locked during this period. An in-app UI message will be displayed to users to keep them informed.

All services will resume as normal on Monday.
Sep 13, 2024 - 19:09 CEST
Investigating - We are currently experiencing an issue with our permission service in our Brand Guidelines modules, which is intermittently affecting a subset of customers across all clusters.

Issue Summary: The problem is related to the permission service that manages content access. This is causing intermittent loading issues for some users and preventing access to content for others who should have it.

Our team is fully mobilized and working diligently to stabilize the permission service and restore consistent access for all users.
This is our top priority and we are dedicating extensive resources to enhance the stability and performance of this service and its underlying database.

If you’re affected by this issue, please contact our Support team and provide links to the impacted guides. This will help us troubleshoot more effectively and address the issue promptly.

Rest assured, all of your guidelines content remains intact and secure.
We appreciate your patience and are committed to resolving this as swiftly as possible.
Sep 13, 2024 - 11:15 CEST

About This Site

Bynder DAM Status


We continuously monitor the status of Bynder DAM and all its related services.
If there are any interruptions in service, a note will be posted here.
For more information visit our website. www.bynder.com/en/support/

Uptime over the past 90 days. View historical uptime.
Infrastructure Operational
Global Operational
US Only Operational
EU Only Operational
Asset Library Operational
Uploads Operational
Downloads Operational
Collections Operational
Content Workflow Operational
Asset Workflow Operational
Brandstore Operational
Analytics Operational
API Operational
Asset Library API v4 Operational
Workflow API v5 Operational
Apps Operational
iOS Mobile App Operational
Android Mobile App Operational
Bynder.com Operational
support.bynder.com ? Operational
Print Brand Templates Operational
Styleguide Operational
Brand Guidelines Degraded Performance
Digital Brand Templates Operational
Studio Operational
Bynder Express Operational
AI search experience Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Brand Guidelines - Database updates Sep 15, 2024 09:00-21:00 CEST
We will be performing database updates for the Brand Guidelines module over the weekend (Sunday, 9AM - 9PM CET). To prevent any disruption to your content, the editing experience will be temporarily locked during this period. All services will resume as normal on Monday. A UI message will be displayed to your users to keep them informed.
Posted on Sep 13, 2024 - 19:13 CEST
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024

Unresolved incident: Status Update: Brand Guidelines Module - Ongoing Service Interruption.

Sep 12, 2024
Degraded performance with headers in our global regions
Resolved - This incident has been resolved.
Sep 12, 18:22 CEST
Update - We are continuing to monitor for any further issues.
Sep 12, 18:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 18:09 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 18:03 CEST
Investigating - We are currently experiencing issues with portals or headers loading on the services in the global region.
It might happen to portals in this region that headers do not load within our global portals. We are working hard on the solution of this problem and will keep you updated on the progress.
Sep 12, 17:53 CEST
Content Workflow Editor Issue
Resolved - This incident has been resolved.
Sep 12, 17:18 CEST
Update - We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.
Sep 12, 15:00 CEST
Update - We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available.

Please contact our support team in case of any specific issues for further assistance.
Sep 11, 18:00 CEST
Update - We have identified all affected content items. In the Content Workflow module UI, you'll see a message on the item editor if your item is impacted. We will keep monitoring the situation closely before resolving this incident and provide additional updates separately to affected customers.
Sep 10, 20:01 CEST
Update - We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.
Sep 10, 18:00 CEST
Monitoring - A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance.

We'll be monitoring the results and provide another final update asap to close out this incident.
Sep 10, 02:34 CEST
Update - We are continuting our tests and we are taking additional time to ensure a proper fix can be implemented asap.
Sep 10, 01:02 CEST
Identified - The issue had been identified and we're currently in the process of testing a potential fix. More updates to come shortly.
Sep 10, 00:22 CEST
Update - As a result of our investigation, the Content Workflow module will be temporarily inaccessible while we work to resolve the issue.

Our teams are actively working on identifying the root cause and implementing a fix. We will provide an update as soon as more information is available.

We appreciate your patience and understanding as we address this matter. For real-time updates, please keep an eye on this status page.
Sep 9, 23:42 CEST
Investigating - We're currently investigating an issue affecting the layout and display of content when editing items. We'll provide an update shortly.
Sep 9, 23:38 CEST
Sep 11, 2024
Sep 10, 2024
Sep 9, 2024
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Bynder website currently not loading
Resolved - This incident has been resolved.
Sep 6, 09:21 CEST
Investigating - We are currently experiencing an issue with Bynder's website. This does not affect accessing your custom Bynder DAM.

We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information is available.
Sep 6, 01:18 CEST
Sep 5, 2024
Degraded performance with the Guidelines module
Resolved - This incident has been resolved.
Sep 5, 09:31 CEST
Update - We are continuing to work on a fix for this issue.
Sep 3, 17:14 CEST
Identified - We are currently experiencing degraded performance with our Brand Guidelines module, which manifests as slow loading times and intermittent content access issues. Specifically, users are encountering problems such as:
- Chapters and pages not loading content as expected (Unauthorized access messages)
- Guides displaying fewer chapters and pages than available in the sidebar
- Prompts requiring login for publicly accessible content

Root Cause: The root cause of these issues has been identified as a problem within the infrastructure of the Brand Guidelines permissions service, which is responsible for managing visibility restrictions.

Short-Term Measures:
We are implementing a series of temporary fixes to mitigate disruptions while we work on a comprehensive solution to address the root cause.
Our team will closely monitor these interim measures and make adjustments as necessary to minimize impact on your experience.
We appreciate your patience and understanding as we work diligently to resolve this issue and restore optimal performance of the module.
Sep 3, 17:12 CEST
Sep 4, 2024
Degraded performance with log-in services
Resolved - We are experiencing issues with our log-in services. Users might experience longer loading times or time-out errors when trying to log onto the portal. We are working hard on getting this resolved.
Sep 4, 13:30 CEST
Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

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