All Systems Operational

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Bynder DAM Status

We continuously monitor the status of Bynder DAM and all its related services.
If there are any interruptions in service, a note will be posted here.
For more information visit our website.

Infrastructure Operational
Global Operational
US Only Operational
EU Only Operational
Asset Library Operational
Uploads Operational
Download Operational
Collections Operational
Workflow Operational
Brandstore Operational
Analytics Operational
API Operational
Asset Library API v4 Operational
Workflow API v5 Operational
Apps Operational
iOS Mobile App Operational
Android Mobile App Operational Operational Operational
POD Operational
Styleguide Operational
Brand Guidelines Operational
Digital Brand Templates Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020
Resolved - Users might have experienced issues with uploading Office files last week.
We implemented a fix which we monitor for some days now.
All services are working again as they should be.
Jun 2, 13:51 CEST
Update - The team continues working on the best solution for a permanent fix. In the meanwhile, the temporary fix is still active. We will keep you posted on the progress.
May 27, 11:48 CEST
Update - We are continuing to work on a fix that will fully resolve the issue for all customers. More updates will be provided as quickly as possible.
May 25, 20:43 CEST
Update - We are continuing to work on a fix for this issue.

A work around has been implemented. Users in certain regions should now be able to upload Office files though excel files will not support being previewed.

Please note that you may still experience issues uploading files in the US region.
May 22, 19:28 CEST
Identified - We are still working on the fix of the problem with generating Office files.

The issue is caused because by a change at the side of Microsoft. We are now working on changes, to be able to work with the new setup.

Although it will be difficult to give a ETA for this at this moment, we do expect we will need some time to make those changes.
May 20, 13:31 CEST
Investigating - We are currently investigating an issue with our Office Converter.

It is recommended to upload office files as a zip file while this is being looked into.
May 18, 19:00 CEST
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Completed - The scheduled maintenance has been completed.
May 30, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:00 CEST
Scheduled - On Saturday, May 30rd, 2020 between 09:00 and 10:30 CEST we planned database maintenance on our Global region servers.
During this time users may experience a delay for some background tasks like email notifications. The portal itself will be functional and it's possible to use all the functionalities.
May 20, 09:43 CEST
May 29, 2020
Resolved - Users with portals in the EU-only and US-only regions, might have experienced issues with the Digital Brand Templates and/or Brand Guidelines modules.
We have identified and solved the issue. A hard refresh might be needed to see the fix.
All services are working again as they should be.
May 29, 15:16 CEST
Investigating - We are currently experiencing issues with the 2 modules Digital Brand Templates and Brand Guidelines on the services in the EU-only and US-only region.
It might happen to portals in those regions that they receive errors using those modules. We are working hard on the solution of this problem and will keep you updated on the progress.
May 29, 15:05 CEST
May 28, 2020

No incidents reported.

May 27, 2020
May 26, 2020

No incidents reported.

May 25, 2020
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020

No incidents reported.