EU-only region - Degraded performance with the Universal Compact View (UCV)

Incident Report for Bynder

Resolved

This incident has been resolved.
Posted Jul 11, 2025 - 11:45 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 11, 2025 - 10:57 CEST

Investigating

We are currently experiencing issues with the Universal Compact View (UCV) in the EU region. It might happen that when using the UCV, the system does not load any assets and gives a 500 error. The UCV is used to load content into other modules/systems, so issues might occur with the following operations:
- Relating assets
- Adding images in Studio
- Using an integration with for example a CMS
- Etc.
We are working hard on the solution of this problem and will keep you updated on the progress.
Posted Jul 11, 2025 - 10:29 CEST
This incident affected: Asset Library, Asset Workflow, Brand Guidelines, and Studio.
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