This incident has been resolved. Assets should show up after upload as normal
Posted Sep 24, 2025 - 02:53 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2025 - 01:49 CEST
Identified
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed. There is no need to re-upload your assets, even if they do not immediately display in the asset bank. They will be processed and displayed as soon as the issue is resolved.
Posted Sep 24, 2025 - 01:06 CEST
Investigating
We're currently investigating reports of asset upload delays to portals in our global environment. If you're affected, you may experience a delay in assets becoming available in your portals after you upload them. Our team is working to identify the cause and will share an update as soon as we have more information. There is no need to re-upload your assets, even if they do not immediately display in the asset bank. They will be processed and displayed as soon as the issue is resolved.
Posted Sep 24, 2025 - 00:14 CEST
This incident affected: Asset Library and Infrastructure (Global).
