Degraded performance with Asset Bank in Global and US-only regions

Incident Report for Bynder

Resolved

This incident has been resolved.
Posted Jul 09, 2025 - 22:01 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 09, 2025 - 21:23 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 09, 2025 - 21:15 CEST

Investigating

We are currently experiencing issues with uploads and thumbnail displays on the services in the Global and US-only regions.
It might happen to portals in these regions that uploads will error out and thumbnails may not display within your portal. We are working hard on the solution of this problem and will keep you updated on the progress.
Posted Jul 09, 2025 - 21:11 CEST
This incident affected: Asset Library, Uploads and Infrastructure (Global, US Only).
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