500 error messages

Incident Report for Bynder

Resolved

Users might have experienced occasionally a "500 Internal Server Error" after an action in their portal.
We have identified and solved the issue.
The issue occurred yesterday August 8th for the first time and got solved today August 9th at 11:18 CEST.
All services are working again as they should be.

Posted Aug 09, 2019 - 11:49 CEST

Investigating

Users may run into 500 error messages when batch editing or downloading more than 300 files. We are currently investigating the issue. We advise downloading or batch-editing in smaller batches as a temporary workaround.

Posted Aug 08, 2019 - 17:27 CEST

This incident affected: Asset Library and Infrastructure (Global).