Degraded performance in Global Region, multiple services affected
Incident
Report for Bynder
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
The issue surrounding delays for uploaded assets appearing in the asset bank has been resolved. We will continue to monitor this situation.
Identified
The issue surrounding delays for uploaded assets appearing in the asset bank has been resolved. We will continue to monitor this situation.
There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.
There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.
Update
We are currently experiencing delays in newly uploaded assets displaying within portals. Our team is currently investigating this.
Thumbnails for existing assets may also not display due to the ongoing AWS incident. AWS is already seeing improvement after releasing some mitigations. Our team continues to monitor the situation.
Thumbnails for existing assets may also not display due to the ongoing AWS incident. AWS is already seeing improvement after releasing some mitigations. Our team continues to monitor the situation.
Update
The current issue with thumbnails is related to the ongoing AWS incident. That our team is currently monitoring the issue and awaiting further resolution from AWS.
Update
We are currently looking into the loading of thumbnails for our global cluster. This seems to be related to the AWS outage today.
Investigating
We are currently investigating the issue of degraded performance with multiple services for the Bynder Global Region.
Update
The issue of Assets being delayed in appearing in the Asset Bank has been resolved.
Monitoring
At 9 am CET we noticed degraded performance with multiple services for the Bynder Global Region.
At 11:30 am CET we noticed the service started recovering and service should start working as expected again.
Customer may notice delays in Assets being appearing in the Asset Bank.
We continue to monitor the issue and will share further updates as they are available.
At 11:30 am CET we noticed the service started recovering and service should start working as expected again.
Customer may notice delays in Assets being appearing in the Asset Bank.
We continue to monitor the issue and will share further updates as they are available.
This incident affected: Infrastructure (Global) and DAT.