Uploads not working for EU-only clients on Files-service

Incident Report for Bynder

Resolved

This incident has been resolved.
Posted Jul 14, 2021 - 13:02 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2021 - 12:30 CEST

Update

We are continuing to investigate this issue.
Posted Jul 14, 2021 - 09:59 CEST

Investigating

Currently, clients on our EU-only clusters with Files-service enabled, might experience issues with uploading. The files will not convert and instead a message "converting" will be shown.
Posted Jul 14, 2021 - 09:52 CEST
This incident affected: Asset Library, Uploads, Asset Workflow and Infrastructure (EU Only).
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