Degraded performance with video conversions in Global portals

Incident Report for Bynder

Resolved

This incident has been resolved.

Posted Jul 14, 2023 - 10:11 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 13, 2023 - 23:23 CEST

Investigating

We are currently experiencing issues with Video conversions on the services in the Global region.
It might happen to portals in this region that videos once uploaded will sit on a conversion state and no preview is visible. We are working hard on the solution of this problem and will keep you updated on the progress.

Posted Jul 13, 2023 - 21:57 CEST

This incident affected: Uploads and Infrastructure (Global).