Issues with degraded performance in EU-Only

Incident Report for Bynder

Resolved

The issue has been resolved.
All services are working as expected.
Posted Nov 05, 2025 - 13:30 CET

Monitoring

We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
Posted Nov 05, 2025 - 13:00 CET

Identified

We have identified the issue, which is related to a specific configuration setting and affects only a single customer in the EU-Only region.
Posted Nov 05, 2025 - 12:49 CET

Investigating

We’re currently investigating reports of issues affecting performance in our EU-Only region. Users may experience Asset thumbnails not loading. Our team is working to identify the cause and will share updates as soon as possible.
Posted Nov 05, 2025 - 11:02 CET
This incident affected: Asset Library and Infrastructure (EU Only).
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