Missing video previews after upload in EU-Only and US-Only

Incident Report for Bynder

Resolved

We have identified and solved the issue.
All services are working again as they should be.

Posted Nov 07, 2024 - 12:03 CET

Investigating

We are currently experiencing issues with delays in video conversions on our EU-Only and US-Only services.
It might happen to portals in this regions that videos will not have a preview after upload. We are working on the solution.

Posted Nov 07, 2024 - 11:10 CET

This incident affected: Uploads.