Preview for document assets not working.

Incident Report for Bynder

Resolved

This incident has been resolved.

Posted Sep 03, 2020 - 17:11 CEST

Monitoring

The fix is going to stage now, and will be put in production after more testing.

Posted Sep 03, 2020 - 16:57 CEST

Identified

The preview for document assets in the Asset Detail view may not work and result in a 404 page. As a temporary workaround we recommend users who have download rights to download the asset and open it on their device.

The preview for other file formats such as audio, video and image assets should work without any issues.

Posted Sep 02, 2020 - 15:53 CEST

This incident affected: Asset Library.