Degraded performance with the analytics module in the global region

Incident Report for Bynder

Resolved

This incident has been resolved.
Posted May 10, 2022 - 12:10 CEST

Update

We are continuing to monitor for any further issues.
Posted May 10, 2022 - 12:10 CEST

Update

We have stabilised Advanced Analytics and will continue to monitor. We look to resolve the instability issues for Analytics Lite and Standard as soon as possible.
Posted Apr 21, 2022 - 16:19 CEST

Update

We are currently experiencing issues with the analytics module. Some clients might notice out dated or missing data when navigating to the analytics module.
We are working hard to resolve this problem and will keep you updated on the progress.
Posted Apr 13, 2022 - 17:06 CEST

Update

The performance is still being monitored.
Posted Feb 02, 2022 - 17:51 CET

Update

We are still monitoring the performance. The performance did improve after the released fixes. However, we're still closely monitoring the situation.
Posted Jan 31, 2022 - 16:19 CET

Update

We continue to monitor Analytics dashboards performance and have identified some isolated cases where the load time takes longer than usual.
Please bear with us as we work hard to optimize load time for all accounts and ensure everything is working smoothly again.
Posted Jan 28, 2022 - 16:39 CET

Monitoring

We have released a fix for this issue and are now actively checking if the Analytics dashboards are loading normally again.
Posted Jan 27, 2022 - 13:57 CET

Investigating

We are currently experiencing issues with the analytics module on the services in the global region.
Some clients might notice slower loading times / time-outs when navigating to the analytics module. We are working hard on the solution of this problem and will keep you updated on the progress.
Posted Jan 25, 2022 - 17:34 CET
This incident affected: Analytics and Infrastructure (Global).