Slow portal behavior

Incident Report for Bynder

Resolved

This incident has been resolved.

Posted Dec 22, 2020 - 09:58 CET

Update

We are continuing to monitor for any further issues and will follow up again with an update to close out the incident.

Posted Dec 21, 2020 - 21:43 CET

Update

We have confirmed that the load on both our global and EU-local databases has been corrected which resolves the issue. The situation is still being monitored and a resolution update will follow shortly.

Posted Dec 21, 2020 - 17:59 CET

Monitoring

Users may have experienced slower loading times and encountered 502 errors when using the portal. We identified the issue, implemented a fix and are now monitoring the issue.

We apologize for any inconvenience this may have caused you.

Posted Dec 21, 2020 - 17:17 CET

This incident affected: Asset Library and Infrastructure (Global).